Overview
At Velmoray, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions.
Return Eligibility
You can request a return within 7 days of receiving your order if:
- The item is damaged, defective, or incorrect
- The product is unused and in its original packaging
Non-Returnable Items
We do not accept returns in the following cases:
- Change of mind after purchase
- Used or damaged items (not due to our fault)
- Products without original packaging
Return Process
To initiate a return:
- Contact our support team with your order details
- Provide proof (images/videos if required)
- Wait for return approval and instructions
Refund Policy
- Once we receive and inspect the returned item, your refund will be processed within 3–7 business days
- Refunds will be issued to the original payment method
Exchange Policy
We offer replacements only for defective or damaged items (subject to availability).
Shipping Costs
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact our support team
Contact Us
For any return or refund-related queries, please contact our customer support via the website.
