FAQ

Frequently Asked Questions

We understand that you may have questions about your shopping experience at Velmoray. Below are some of the most commonly asked questions to help you better understand our services, policies, and order process.

We typically process and ship orders within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.

Yes, we offer Cash on Delivery (COD) for selected locations. You can choose this option at checkout if it is available in your area.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with proof (images/videos). We will arrange a replacement or refund as per our policy.

Yes, you can request a return or exchange if the item meets our return eligibility criteria (unused and in original packaging). Please refer to our Return Policy for full details.

You can contact our support team through our website’s Contact Us page or via email. Our team will respond within 24–48 hours.

Copyright Velmoray All Rights Reserved! Powered By: ProxyTech